Krystal - Women's Long Hooded Down Jacket
- FREE Shipping
- 30-Day Hassle-Free Returns
- In stock, ready to ship
- Backordered, shipping soon
This down jacket is built with horizontal quilted channels that run the full length of the coat, giving it a structured, puffy silhouette with a glossy finish. The attached hood and fitted waist add shape, while zip pockets at the hip keep essentials secure.
- Horizontal Quilted Channels: Even baffling across the body and sleeves creates a structured, insulated shape.
- Fitted Waist Silhouette: The coat nips in slightly at the waist before flaring out, adding definition to the longline cut.
- Zippered Hip Pockets: Secure zip pockets on both sides provide practical storage for cold-weather essentials.
Shipping Costs
- All deliveries to the US are free of charge
- All deliveries to Canada are free of charge
Shipping Range
- Delivery Area: We currently ship within the USA and Canada.
- Future Expansion: We are considering expanding our delivery areas.
Total Delivery Time: 5-13 business days
divided in:
- Handling Time: 1-3 business days (Monday to Friday)
- Transit Time: 4-10 business days (Monday to Friday)
- Cut-off Time: Orders placed before 5pm Eastern Daylight Time zone (GMT-05.00) New York will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Process
- Courier Services: We use reliable local carriers for last mile transit such as USPS and FedEx.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
For more information visit our Shipping policy page.
Policy Overview
- Return Period: 30 days from delivery date
- Refund Processing Time: 10 business days from receipt
- Return Shipping Costs: Covered by customer unless the item is defective, damaged or incorrect.
- Restocking fee: We do not charge any restocking fee.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
- Return Window: Items can be returned within 30 days of delivery.
- Item Condition: Items must be in their original, unused condition and in the original packaging.
- Receipt or Proof of Purchase: Required for all returns.
For more information about returns and refunds, visit our refund policy page.